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Why Might I Need to Submit Additional Documents?

Sometimes we need a bit more information to keep your account compliant and secure. This is a routine step and doesn't mean anything is wrong. We may ask for extra documents to:

  1. Meet compliance requirements, including anti-money-laundering (AML) and know-your-customer (KYC) checks

  2. Verify your address

  3. Confirm your source of funds

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