Q: Can the physical card be used without logistics information?
A: The physical card in production can be used as a virtual card. Before activation, the physical card does not support contactless payments, but online payments can be made.
Q: Physical card logistics time and query methods？
A: If the card has already been sent out, you can view the logistics tracking number from Page: Card-Apply for a Card-Card Application List-Physical Card-Tracking Number.
The logistics usually takes 5-30 days. Uncontrollable factors such as customs inspection may affect the logistics efficiency. It is recommended that you pay close attention to the logistics information.
You can check the logistics progress on the 17track website
Q: How to activate a physical card? Is activation effective immediately?
A: There is an activation code on the envelope where the physical card is stuck. Please log in to the app, click on Card-Activate Card, and enter the activation code. The activation of the card takes effect immediately.
Q: Can I change the name (the name of statement) of the card after activating it.
A: After activating a physical card, the name, card number, CVV, and validity period cannot be modified. Virtual card tags can be changed on Card-Setting-Card Tag.
Q: How long will it take to send out the card during production?
A: It usually takes 10-15 days to make a physical card. If there is a public holiday or platform activity, there will be a delay.
Q: What to do if I forget my physical card password?
A: You can change your password, operation path, Card-Setting-Set Card-PIN.
Q: Can I withdraw money from the ATM? Will it cost an extra fee?
A: You can withdraw money from an ATM that supports a Visa card through a physical card. The rate is related to the type of card and region. Please refer to the following table:
Q: I have a balance on my APP, but when I withdraw money from an ATM, the account balance shows 0. Why is that?
A: The card does not display the balance, but it does not affect your ability to withdraw money from the ATM.