I. Purpose
These rules are designed to keep P2P trading fair and orderly, protect users’ rights, standardize trading behavior, and clearly define violations and penalties. They are based on the platform’s operating guidelines, applicable regulations, and real trading scenarios, and apply from account registration through all use of RedotPay P2P services. All users must follow these rules; violations will be handled accordingly.
II. Scope
These rules apply to all local currency trading pairs and to everyone using RedotPay P2P including but not limited to individual users and advertisers.
III. User guidelines
Buyer guidelines
Use a payment method supported by the seller and complete payment within the time limit,. After payment, you must tap [I have paid].
Payments must be made from an account in your own name. Unless agreed by the seller, payments from third‑party accounts or an account that isn’t in your name are not supported. If both parties agree to use such methods, they bear the risk of potential losses.
Do not tap [I have paid] without completing payment. This is treated as malicious order blocking and may lead to account restrictions.
Keep all trade‑related communication inside the platform chat to reduce the risk of loss or disputes.
Unless clearly agreed in the in-app P2P chat before the trade, the buyer pays the fees charged by the sending account, and the seller pays the fees on the receiving side.
Choose instant payment methods where possible. If you need to use a non‑instant method, get the seller’s consent first.
Do not include sensitive words such as “BTC,” “cryptocurrency,” or “buy coins” in the payment note.
If you have transferred the funds, tapped [I have paid], and the seller does not release crypto within the time limit, you may file a dispute and contact support. If you follow the rules and provide valid proof (such as payment screenshots and chat records), the platform will review the case and allocate the assets to you.
Seller guidelines
Do not move transaction-related communication outside the platform.
Use a receiving account with the same name you used to verify your RedotPay account.
After you receive full payment and confirm the details, you must release the crypto within your set time limit.
Unless the platform specifically allows it, you may not ask the buyer or support to cancel an order without the buyer’s consent.
Unless the platform specifically allows it, you may not dispute the price of an order after it has been created, without the buyer’s consent.
If you have open orders or disputes, you must stay reachable.
IV. Violation handling rules
This section explains what counts as a violation, what penalties may apply, and how they are enforced. Confirmed violations will be handled fairly and as quickly as possible, with penalties decided based on the type of violation, how serious it is, its impact, and how often it occurs.
Types of violations
Violation Type | Specific Behavior | Penalty |
(1) Fraudulent behavior | - Forging payment proofs (screenshots, transfer records, etc.) or fabricating payment status | Permanent ban from all P2P trading; for financial fraud, funds may be frozen for 60 days |
(2) Extortion | Demanding funds or other benefits from counterparties in exchange for canceling orders, removing negative reviews, or avoiding malicious complaints | Permanent ban from all P2P trading; severe cases reported to authorities |
(3) Use of third-party payment accounts | Using payment or receiving accounts whose names do not match verified information, or using third‑party accounts to fund transfers | Penalty ranges from warning to 7–60 day ban, or permanent ban depending on severity |
(4) Malicious order blocking | Creating orders without paying, deliberately delaying transactions, or freezing counterparties’ funds or assets | Penalty ranges from warning to 7–60 day ban, or permanent ban depending on severity |
(5) False advertising | Posting ads with misleading prices (low sell/high buy) but changing prices during transactions, or using false descriptions or exaggerated claims that mislead users | Penalty ranges from warning to 7–60 day ban, or permanent ban depending on severity |
(6) Charging extra fees | Collecting extra fees (transfer fees, service charges, etc.) without a contract or platform approval | Penalty ranges from warning to 7–60 day ban, or permanent ban depending on severity |
(7) Offensive/abusive language | Using offensive, insulting, or defamatory language in chats, order comments, or community discussions | Penalty ranges from warning to 7–60 day ban, or permanent ban depending on severity |
(8) Malicious appeals | Filing appeals against platform decisions without valid evidence, submitting false proofs, or deliberately disrupting appeal processes | Penalty ranges from warning to 7–60 day ban, or permanent ban depending on |