The following outlines common buyer disputes in RedotPay P2P transactions and how they are handled. RedotPay’s customer support and dispute specialists aim to resolve issues fairly and promptly.
Buyer Disputes
1. Payment Made but Seller Did Not Release Cryptocurrency on Time
Real-Time Payment Methods: If the buyer completes payment using a real-time method and the seller fails to release the funds within the specified time, our dispute specialist will contact the seller to release the funds. If the seller does not respond within the allotted time, the order will be manually completed after verifying the buyer’s video payment proof.
Non-Instant Payment Methods: If the seller does not receive payment immediately, our dispute specialist will monitor the transaction status. If the seller proves non-payment after 6 days, the order will be canceled. However, if the buyer provides valid video payment proof and the seller cannot prove non-payment, the order will be manually completed, assuming payment was received.
Note: RedotPay may restrict users who are uncooperative during this process.
2. Payment Amount and Order Amount Do Not Match
If the buyer pays more than the order amount and marks “Payment Completed,” our dispute specialist will request the seller to refund the excess. If the seller refuses, the buyer is responsible for any resulting loss.
Note: RedotPay may restrict users who are uncooperative during this process.
3. Seller Maliciously Changes Price or Refuses to Release Cryptocurrency
If the buyer pays the correct amount but the seller demands a higher price, additional fees, or refuses to release the cryptocurrency, our dispute specialist will manually complete the order after verifying the buyer’s video payment proof.
Recommendation: Always review the advertisement’s price and terms before placing an order to ensure a smooth transaction.
Note: RedotPay may restrict users who are uncooperative during this process.
4. Seller Did Not Provide Valid Payment Method or Used Third-Party Account
If the seller fails to provide a payment method in the order details, requests communication outside the platform, or provides a third-party account inconsistent with their verified information, this is considered a violation and potential fraud.
If No Payment Was Made: The dispute specialist will cancel the order after verification.
If Payment Was Made: If the buyer provides valid evidence, the dispute specialist will require the seller to refund the payment or complete the order. If the seller refuses to refund, the order will be completed after verification.
Note: RedotPay is not responsible for losses due to unclear payment information in the order details. RedotPay may restrict users who are uncooperative during this process.
5. Use of Offensive or Abusive Language
If any party uses offensive or abusive language in real-time chat or order comments, the platform may take action. Verified reports may result in the suspension of the offending user’s account functions.
6. Fraudulent Behavior
If fraudulent behavior is confirmed, our dispute specialist will:
Permanently disable the fraudulent party’s P2P trading function and delist their advertisements.
Freeze the fraudulent user’s account funds for 60 days, after which unresolved disputes will be reviewed to determine if funds can be unfrozen.
If asset loss occurs due to fraud, RedotPay will attempt to freeze the fraudulent party’s assets and assist in recovery efforts. However, RedotPay is not responsible for losses if the account balance is insufficient, and recovery is not guaranteed.
User Rights: Users may report fraud to law enforcement. RedotPay cannot disclose personal information without official legal documents due to privacy policies. However, if contacted by local authorities, RedotPay will fully cooperate.
Seller Disputes
Below are common seller disputes in RedotPay P2P transactions and how they are resolved. RedotPay’s dispute specialists aim to handle issues fairly and promptly.
1. Buyer Did Not Pay but Clicked "Payment Completed"
If the buyer marks “Payment Completed” without paying and cannot provide payment proof, the dispute specialist will cancel the order after verifying the seller’s evidence. Repeated obstruction of transactions may result in suspension of the buyer’s account functions.
If the buyer provides payment proof but the seller submits evidence of non-payment:
The dispute specialist will monitor the transaction status.
If the seller proves non-payment after 6 days, the order will be canceled.
If the seller cannot prove non-payment and the buyer provides valid video payment proof, payment is assumed to be received, and the order will be completed.
Note: RedotPay may restrict uncooperative users.
2. Payment Information or Payment Amount Does Not Match
Third-Party Payments: If the buyer transfers funds to an account other than the seller’s specified payment method, RedotPay is not responsible for losses and does not guarantee a refund.
Mismatched Buyer Name: If the buyer’s payment account name does not match their RedotPay-verified name, it violates P2P trading rules, and their trading function may be suspended. The seller must refund the full amount or complete the order. After the seller provides proof of refund or the buyer confirms receipt, the order will be canceled. The buyer bears any fees incurred.
Underpayment: If the buyer pays less than the order amount, they must pay the remaining balance within a specified timeframe, bearing any additional fees. If the buyer refuses or fails to pay, the seller must refund the received amount.
Seller Released Cryptocurrency: If the seller releases cryptocurrency despite underpayment, the dispute specialist will contact the buyer to pay the remaining amount. If the buyer refuses, the seller is responsible for the loss.
Note: RedotPay may restrict uncooperative users and is not responsible for transaction losses.
3. Seller Did Not Receive Payment but Already Released Cryptocurrency
The seller should contact the dispute specialist to report the issue.
If the buyer does not respond or cooperate, the seller may report the case to law enforcement.
Note: The seller is responsible for verifying payment receipt before releasing cryptocurrency. RedotPay is not liable for losses and cannot guarantee fund recovery.
4. Receiving Account Frozen After Payment
If the seller’s account is frozen after receiving payment, the dispute specialist will check if a refund is possible. If the bank or payment channel can process a refund, the order will be canceled upon confirmation. If no refund is possible or the seller does not respond, payment is assumed accepted, and funds will be released.
If the account is frozen after order completion and the seller provides proof that the freeze was caused by the buyer’s payment, the buyer must assist in resolving the issue.
Note: RedotPay is not liable for risks in P2P trades, including fiat compliance issues, and may restrict uncooperative users.
5. Buyer’s Transfer Contains Sensitive Content, Seller Has Not Released Cryptocurrency
If the buyer includes sensitive terms (e.g., “cryptocurrency,” “P2P,” “BTC”) in transfer remarks, risking account restrictions, the dispute specialist will request the seller to release the cryptocurrency or process a refund. The buyer bears any refund fees.
Note: RedotPay may restrict uncooperative users.
6. Buyer Reversed the Payment
If a payment is reversed due to security or technical issues, or fails after the seller releases cryptocurrency, the dispute specialist will contact the buyer to make another payment or return assets on a best-effort basis. RedotPay is not liable for losses if the buyer refuses to cooperate.
If the buyer intentionally reverses the payment or falsely claims it was unauthorized, this is treated as fraud. The buyer’s remaining account balance will be frozen and transferred to the seller as compensation after verification. If the balance is insufficient, RedotPay is not responsible for losses and cannot guarantee recovery.
7. Use of Offensive or Abusive Language
If any party uses offensive or abusive language in real-time chat or order comments, the platform may take action. Verified reports may result in suspension of the offending user’s account functions.
8. Fraudulent Behavior
If fraud is confirmed, the dispute specialist will:
Permanently disable the fraudulent party’s P2P trading function and delist their advertisements.
Freeze the fraudulent user’s account funds for 60 days, after which unresolved disputes will be reviewed to determine if funds can be unfrozen.
If asset loss occurs due to fraud, RedotPay will attempt to freeze the fraudulent party’s assets and assist in recovery efforts. However, if the balance is insufficient, RedotPay is not liable for losses and cannot guarantee recovery.
User Rights: Users may report fraud to law enforcement. RedotPay cannot disclose personal information without official legal documents due to privacy policies but will fully cooperate with authorities if contacted.