These rules keep P2P trading fair and safe, and set clear standards for how to trade and what happens if someone breaks them. They apply from the moment you register and cover all use of RedotPay P2P.
Who This Applies To
Everyone using RedotPay P2P — individual users and advertisers — across all local currency trading pairs.
User Guidelines
If you're buying
Pay with a method the seller supports, within the time limit. Then tap [I have paid].
Pay from an account in your own name. Other accounts aren't supported unless the seller agrees — and if you both agree, you accept the risk of potential losses.
Never tap [I have paid] before you've actually paid. This counts as malicious order blocking and can get your account restricted.
Keep all trade chat on the platform — it protects you if there's a dispute.
Unless you agree otherwise in the P2P chat first, you cover the sending fees and the seller covers the receiving fees.
Choose instant payment methods where possible. If you need to use a non‑instant method, get the seller’s consent first.
Don't put sensitive words like "BTC," "cryptocurrency," or "buy crypto" in the payment note.
Paid and tapped [I have paid], but the seller didn't release the crypto in time? File a dispute and contact support. If you followed the rules and share valid proof (payment screenshots, chat records), we'll review it and may release the assets to you.
If you're selling
Keep all trade chat on the platform.
Use a receiving account in the same name as your verified RedotPay account.
Once you've received full payment and checked the details, release the crypto within your set time limit.
Don't ask the buyer or support to cancel an order without the buyer's consent.
Don't dispute an order's price after it's created without the buyer's consent.
Stay reachable while you have open orders or disputes
How Violations Are Handled
We review confirmed violations fairly and as fast as we can. The penalty depends on the type of violation, how serious it is, its impact, and how often it happens.
Types of violations
Violation Type | Specific Behavior | Penalty |
(1) Fraudulent behavior | - Forging payment proofs (screenshots, transfer records, etc.) or fabricating payment status | Permanent ban from all P2P trading; for financial fraud, funds may be frozen for 60 days |
(2) Extortion | Demanding funds or other benefits from counterparties in exchange for canceling orders, removing negative reviews, or avoiding malicious complaints | Permanent ban from all P2P trading; severe cases reported to authorities |
(3) Use of third-party payment accounts | Using payment or receiving accounts whose names do not match verified information, or using third‑party accounts to fund transfers | Penalty ranges from warning to 7–60 day ban, or permanent ban depending on severity |
(4) Malicious order blocking | Creating orders without paying, deliberately delaying transactions, or freezing counterparties’ funds or assets | Penalty ranges from warning to 7–60 day ban, or permanent ban depending on severity |
(5) False advertising | Posting ads with misleading prices (low sell/high buy) but changing prices during transactions, or using false descriptions or exaggerated claims that mislead users | Penalty ranges from warning to 7–60 day ban, or permanent ban depending on severity |
(6) Charging extra fees | Collecting extra fees (transfer fees, service charges, etc.) without a contract or platform approval | Penalty ranges from warning to 7–60 day ban, or permanent ban depending on severity |
(7) Offensive/abusive language | Using offensive, insulting, or defamatory language in chats, order comments, or community discussions | Penalty ranges from warning to 7–60 day ban, or permanent ban depending on severity |
(8) Malicious appeals | Filing appeals against platform decisions without valid evidence, submitting false proofs, or deliberately disrupting appeal processes | Penalty ranges from warning to 7–60 day ban, or permanent ban depending on |