What Happens If I Deposit the Wrong Crypto or Use the Wrong Network?

If you send crypto in an unsupported token or on an unsupported network, it will not be credited to your RedotPay account, and recovery, when possible, typically takes 7–15 business days. Recovery is not guaranteed, and handling fees apply.
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To avoid issues, always confirm the supported token, network, and minimum amount before you deposit. You can do this by going to [Deposit] in the app, choosing the currency, and selecting [On‑chain deposit]. You can also check this article for the full list of supported cryptocurrencies and networks.
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1. Go to the Deposit page and select the crypto you deposited.
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2. Tap the [?] icon in the top right corner to access the asset recovery form.
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3. Enter your transaction details (TxID and Network).

4. Pay the required handling fee.
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5. Enter your refund address, then tap [Submit].
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Note: Always double‑check your refund address (especially if you copy‑paste it). The refund address must be on the same network as the incorrect deposit.
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