If a payment isn’t going through, try these checks:
1. Check your available balance
Open the RedotPay app and look at your Est. Total Value (USD) on the home screen. Keep in mind this is an approximate value, and payments include a transaction fee, so make sure your balance covers both the payment amount and the fee.
For fee details, see RedotPay Card Limitations & Fees.
2. Check your payment currency
Make sure you've selected a currency that actually has a balance. You can check this under: [Profile] - [Payment Settings]-[Payment priority].
3. Check your card's spending limit
Each card has its own per-transaction limit, which you may have set yourself. Review it under [Card] - [Limit].
Still not working?
If your balance is enough and no limit is blocking the payment, try paying with a different merchant. If the payment succeeds there, the issue is likely with the original merchant’s checkout or settings.