Contactless payments let you pay by tapping your card near a terminal, without needing to insert or swipe. If your RedotPay card’s contactless payment fails, it means the transaction wasn’t completed successfully. This can happen due to:
Card-related issues:
Physical damage to your card
Card held too far from the terminal or positioned incorrectly
Terminal-related issues:
Terminal does not support contactless payments
Faulty contactless area or weak signal on the terminal
Outdated terminal software or security protocols
Transaction or regional restrictions:
Exceeding contactless payment limits for that region
Making rapid, repeated contactless payments
Some industries or regions may not support contactless payment
Tips to resolve:
Make sure your card isn’t damaged
Hold your card close (2–3 cm) and steady for 1–2 seconds over the contactless area
For repeated failures, try inserting the card or use your PIN