Q: What is the transfer service?
A: With RedotPay, you can convert your crypto assets into fiat currency and transfer the funds to a bank account.
Q: How can new users start using RedotPay's transfer service?
A:
Register a RedotPay account
Complete identity verification
Deposit crypto assets
Add recipient bank account information
Initiate a transfer
Note: This service is only available in selected countries and regions. If you do not see the transfer feature in the RedotPay app, it means the service is not yet supported in your area.
Q: What is the transfer fee?
A: A flat fee of 1 USD is charged for each transfer.
Q: Are there additional bank fees besides RedotPay's fee?
A: Bank fees vary depending on the receiving bank's policies. Please refer to the bank's fee schedule for details.
Q: Which cryptocurrencies are supported for transfers?
A: RedotPay currently supports the following assets for transfers:
BTC
ETH
USDT
USDC
Q: Why is there a difference between the estimated and actual amount received?
A: Exchange rates fluctuate in real time. The final amount is calculated based on the actual rate at the time of the transfer.
Q: How long does it take for the funds to arrive?
A: In most cases, the funds will be credited to the recipient's bank account within 10 minutes after the transfer is completed.
Q: Can a submitted transfer order be canceled?
A: You cannot cancel a submitted transfer order manually. If payment is not completed within 15 minutes, the system will automatically cancel the order. Please double-check all details before submitting.
Q: What should I do if I send the funds to the wrong bank account?
A:
If the account exists, you'll need to contact the receiving bank's customer service.
If the account does not exist, the funds are typically not processed and will not be transferred out.