Q: What is the multi-market payout service?
A: With RedotPay, you can convert your crypto assets into fiat currency and payout the funds to a bank account.
Q: How can new users start using RedotPay's multi-market payout service?
A:
Register a RedotPay account
Complete identity verification
Deposit crypto assets
Add recipient bank account information
Initiate a multi-market payout
Note: This service is only available in selected countries and regions. If you do not see the multi-market payout feature in the RedotPay app, it means the service is not yet supported in your area.
Q: What is the multi-market payout fee?
A: The multi-market payout fee depends on the payout method and receiving currency. To check it, follow these steps:
Tap "Send"
Select the receiving currency
Add the recipient
The fee will be shown on screen
Q: Are there additional bank fees besides RedotPay's fee?
A: Bank fees vary depending on the receiving bank's policies. Please refer to the bank's fee schedule for details.
Q: Which cryptocurrencies are supported for multi-market payouts?
A: RedotPay currently supports the following assets for multi-market payouts:
BTC
ETH
USDT
USDC
SOL
TON
S
TRX
Q: Why is the actual amount received different from the estimate?
A: Exchange rates fluctuate in real time. The final amount is calculated based on the actual rate at payment completion.
Q: How long does it take for the funds to arrive?
A: Processing times may vary depending on different payout methods, receiving currency and destination country. Refer to on-screen instructions when you submit a payout.
Q: Can a submitted multi-market payout order be canceled?
A: No, you can't cancel it manually. It will auto-cancel if payment isn't completed within the timeout period (BRL: 15 min; others: 5 min). Please double-check details before submitting.
Q: What should I do if I send the funds to the wrong bank account?
A:
If the account exists, you'll need to contact the receiving bank's customer service.
If the account does not exist, the funds are typically not processed and will not be paid out.
Q: Can I transfer funds to someone else's bank account?
A: No, at this time RedotPay only allows transfers to the user’s own bank account that matches the name on their identity verification.