Multi-market payout FAQ

Q: What is the multi-market payout service?

A: With RedotPay, you can convert your crypto assets into fiat currency and payout the funds to a bank account.

Q: How can new users start using RedotPay's multi-market payout service?

A:

Note: This service is only available in selected countries and regions. If you do not see the multi-market payout feature in the RedotPay app, it means the service is not yet supported in your area.

Q: What is the multi-market payout fee?

A: The multi-market payout fee depends on the payout method and receiving currency. To check it, follow these steps:

Q: Are there additional bank fees besides RedotPay's fee?

A: Bank fees vary depending on the receiving bank's policies. Please refer to the bank's fee schedule for details.

Q: Which cryptocurrencies are supported for multi-market payouts?

A: RedotPay currently supports the following assets for multi-market payouts:

Q: Why is the actual amount received different from the estimate?

A: Exchange rates fluctuate in real time. The final amount is calculated based on the actual rate at payment completion.

Q: How long does it take for the funds to arrive?

A: Processing times may vary depending on different payout methods, receiving currency and destination country. Refer to on-screen instructions when you submit a payout.

Q: Can a submitted multi-market payout order be canceled?

A: No, you can't cancel it manually. It will auto-cancel if payment isn't completed within the timeout period (BRL: 15 min; others: 5 min). Please double-check details before submitting.

Q: What should I do if I send the funds to the wrong bank account?

A:

If the account exists, you'll need to contact the receiving bank's customer service.

If the account does not exist, the funds are typically not processed and will not be paid out.