If you encounter an issue with a counterparty during a RedotPay P2P trade, you can file a dispute for the order directly in the RedotPay App. Follow these steps:
Step 1: On the disputed order’s details page, tap [Need Help] to start the dispute process.
Step 2: On the "Get Help" page:
Select [Contact Now] to resolve the issue directly with them.
Alternatively, choose the issue type to view suggested solutions.
If the issue persists, tap [Initiate Dispute], provide a detailed description of the problem, and upload supporting evidence (e.g., videos, files, or images). Tap [Submit] to send the dispute to RedotPay’s customer support team for review.
Step 3: After submission, you’ll see a “Dispute Submitted” confirmation, and the counterparty will be notified. Customer support will respond within 24 hours. You can monitor progress in [Dispute Details], and updates will be sent to your registered email. The final dispute outcome will appear on the order details page.
If you and the counterparty resolve the issue, click [Cancel Dispute] to stop the dispute process. The order will then return to its pre-dispute status.