1. On the order's details page, tap [Need help].
2. On the [Get help] page, you have a few options:
Tap [Contact now] to sort it out directly with the counterparty.
Or pick the issue type to see suggested fixes.
If it's still not resolved, tap [Initiate Dispute], describe the problem, and upload evidence (images, videos, or files). Then tap [Submit] to send it to our team for review.
What happens after I submit a dispute?
You'll see a "Dispute in progress" confirmation, and the counterparty is notified. Our team responds within 24 hours.
You can track progress under [Dispute details], and updates go to your registered email. The final outcome shows on the order's details page.
Can I cancel a dispute if we work it out?
Yes. If you and the counterparty resolve the issue, tap [Cancel dispute]. The order returns to its status from before the dispute.