Following Apple’s recent review of Hong Kong’s “Cards-as-a-Service (CaaS)” programs, effective August 22, 2025, certain service providers are required to make technical adjustments to suspend Apple Pay enablement.
RedotPay cards already added to Apple Pay remain unaffected and continue to function as normal. Existing RedotPay cards bound to Apple Pay do not need to be replaced or removed, and daily transactions are not affected.
RedotPay will continue to work closely with partners to ensure users have access to diverse and convenient payment experiences going forward.
Frequently Asked Questions about Apple Service Adjustments:
Q1: Why is this adjustment happening?
Apple has recently conducted a comprehensive review of Hong Kong’s “Cards-as-a-Service (CaaS)” programs. Under the new policy, effective August 22, 2025, certain service providers are required to make adjustments to Apple Pay enablement. This is a result of Apple’s policy updates, and not a unilateral decision by RedotPay.
Q2: Will existing RedotPay users be affected?
No. All RedotPay cards already bound to Apple Pay remain unaffected and will continue to function as normal.
Q3: Do users need to replace or remove their existing RedotPay card linked to Apple Pay?
No replacement or removal is required. Existing RedotPay cards linked to Apple Pay remain valid, and daily transactions will not be affected. However, if a card is removed from Apple Pay, it cannot be added back.
Q4: When does this adjustment take effect?
The adjustment takes effect on August 22, 2025.
Q5: Will RedotPay continue to support Apple Pay in the future?
We will continue to work closely with partners to explore possible solutions and ensure users have access to diverse and convenient payment experiences in the future.
Q6: Does this mean RedotPay is withdrawing from Apple Pay?
No. Cards already linked to Apple Pay remain fully functional. Our priority remains to provide users with flexible and secure payment options.