To ensure continued safety of your funds, RedotPay has implemented temporary security protections on a limited number of accounts. We sincerely apologize for any inconvenience this may cause to your spending, deposits, or withdrawals. Our team is working around the clock to verify these transactions and restore all affected accounts to normal status as quickly as possible.
Estimated Timeline: These security measures are expected to be in place for 1–2 days, effective from 11:00 AM on March 27, 2026 (UTC+8).
Frequently Asked Questions
1. Why is my account temporarily restricted?
Please rest assured that your assets remain secure. Our system detected irregular activities in certain transaction orders. We have placed a temporary hold on some functions for further verification. Your account will automatically return to normal as soon as this is complete.
2. When will the restrictions be lifted?
Process: Because Visa typically completes the final verification after the initial authorization, we must wait for the network's final response.
Notification: Restrictions will be lifted automatically once we receive the confirmation. If we require additional information from you, we will contact you immediately via in-app message or email.
3. What if I was charged a "Decline Fee" because of this restriction?
If this was generated by our system during this period, please contact our Customer Service with your order number. We will verify the transaction and waive any fees caused by this system-triggered protection.
4. How is RedotPay preventing this in the future?
We are committed to:
Fund Protection: Every order is monitored to ensure the safety of your assets.
Rapid Response: We handle anomalies immediately and provide real-time support.
Fee Waivers: Any Decline Fees generated by our security mechanisms will be waived.
Thank you for your patience and continued partnership with RedotPay.