We want to help you keep your card working smoothly and avoid any declined transactions or extra fees. Try these simple tips:
1. Manage Subscription Payments
Subscription services are a business model where merchants automatically charge users at regular intervals (such as monthly, quarterly, or annually). This means that freezing, reporting a card as lost, deleting it, or card expiration may not prevent merchants from attempting to process subscription payments. If the card is inactive at the time, these attempts will be rejected and may incur fees.
If you no longer use a card with a merchant or platform, promptly unlink it.
Regularly review your active subscriptions and unlink your RedotPay card from services you no longer need.
2. Check Your Card Status
Always confirm your card status is active before making payments.
Transactions may be declined if your card is frozen, reported lost, expired, or deleted.
You can check card status in the RedotPay app to ensure your card is ready for use.
All of the cards below are deactivated:
3. Ensure You Have Sufficient Balance
Monitor your RedotPay account balance to make sure you have enough funds before paying.
Enable balance alerts to receive app notifications and email reminders when your funds fall below your chosen threshold. (See: How to Enable Low Balance Alert?)
Reserve transaction fees by keeping a little more than your purchase amount in your account. For example, if your balance is 100 USD and you make a payment of exactly 100 USD, the transaction may fail due to fees.
4. Verify Settings Before Paying
Make sure the crypto assets you want to use are enabled as payment options. (See: How can I set the currency payment order)
Ensure the relevant local currency is enabled for card transactions. (See: How to set the transaction currencies for my card? )
Double-check your card has payment features enabled for the intended transaction types. (See: How to set transaction types for my card? )
Confirm that your spending amount does not exceed the card’s single transaction or daily limits. (See: How to set the card limit?)
5. Follow Merchant Rules
Only transact with merchants that support RedotPay cards and ensure compliance with their specific payment rules.