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All CollectionsDeposit and WithdrawalWithdrawal FAQ
Why hasn't the withdrawal been credited to my account?
Why hasn't the withdrawal been credited to my account?
Updated yesterday
  1. If the withdrawal status shows as "Pending Review", it means the system is conducting a security check. Please allow up to 24 hours for the review to be completed.

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  2. If the withdrawal status shows as "Wallet Processing", the security check has been completed, and the withdrawal is now being processed by the wallet. Processing time may vary depending on blockchain network conditions, so please be patient.

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  3. If the withdrawal status shows as "Completed", RedotPay has successfully processed the withdrawal. You can check the transaction details using the TxID on a blockchain explorer or by clicking "View on Blockchain Explorer". Please note that blockchain confirmation time depends on the network and is outside RedotPay’s control.

    If the required number of confirmations has been reached on the receiving platform but the funds are still not credited, please contact the receiving platform directly for further assistance.

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