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All CollectionsManaging Your Transaction Refund Issues FAQ
I applied for a refund. Why hasn't it been credited yet?
I applied for a refund. Why hasn't it been credited yet?
Updated over 3 weeks ago

Authorization based refunds and instant transactions are usually fast, while refund time on e-commerce platforms are usually slower.

The refund time is usually 2-15 days, and some may be longer than 1 month. Currently, no transactions that do not support refunds have been found.

We usually return the refund to you as soon as we receive it from the merchant, and we also need to wait for the merchant's refund.

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