Your card might not have shipped yet for a few common reasons. Follow the checks below to see what’s happening and what you can do next.
1. Check Your Card Status
If your card was frozen or reported lost during production, production may have been paused. Unfreeze your card or resolve the reported issue, and production will resume once the card status returns to normal.
2. Check for an Address Issue
Check your in-app notifications and email for any alerts about a shipping address problem. If you received one, open the RedotPay app, go to [Card], and tap [Update now] to submit a corrected address. Make sure to include your full street name and house number to avoid further delays.
3. Allow Time for Production
Physical card production typically takes 10–15 business days. Production timelines may also be extended during public holidays.