Please check if the card was frozen or reported lost during production. If the card status is abnormal, production may be paused. If this is the case, we kindly ask you to resolve the issues, and once the card status is restored, production will continue.

Please review if you've received any notifications about an issue with your shipping address in your system notifications or emails. If there’s a notification, we recommend updating your address on the Card page in the RedotPay app. Kindly ensure the address is complete and accurate (including street name and house number) to prevent any shipping delays.

Physical card production typically takes 10-15 days. Please be patient, as delays may occur due to public holidays.