1. Please check if your balance is sufficient by ①RedotPay App homepage ②Est. Total Value (USD)

Please note that the estimated total value represent an approximate value of the assets in the user's account. When making a payment, please consider the additional fees required for the transaction to ensure that the account balance is sufficient to cover the transaction amount and related fees.

For transaction fees, please refer to RedotPay Card Limitations & Fees.

2. Check if currency with balance is selected for payment.

Checking steps: ①Profile ②Payment Priority

3. Each card has an independent single transaction limit setting. Have you ever set a single consumption limit yourself？

Checking steps: ① Card ②Limit

4. If the available balance is sufficient and there is no transaction limit, you can try with other merchants.