RedotPay encourages users to maintain good crypto card usage habits to minimize declined transactions and avoid additional fees. Before making a transaction, please check the following:
1. Ensure Your Card is Active
Before making a payment, check your card status to ensure it is neither frozen nor reported lost (for physical cards).
Check virtual and physical card freeze status: RedotPay app > Card > Freeze
Check physical card lost status: RedotPay app > Card > Settings > Report Lost Card
Note:
If you have subscribed to a merchant's service using your RedotPay card, freezing or reporting the card as lost will not stop the merchant from attempting charges. If the card is frozen or lost at the time of a charge attempt, the transaction will be declined.
Regularly check if your RedotPay card is linked to any merchant subscriptions. If you no longer need a service, log in to the merchant's account and unlink your card to avoid unwanted charges.
2. Ensure Sufficient Account Balance
Regularly check your balance to ensure you have enough funds before making a transaction.
Enable low balance alerts to receive notifications when your balance falls below a set threshold. You will receive an in-app notification and an email reminder. To set up low balance alerts, see: How to Enable Low Balance Alert.
Check payment priority to ensure that a funded cryptocurrency is enabled as a payment option. See: How can I set the currency payment order?
Reserve transaction fees to avoid insufficient balance issues. If your RedotPay account balance is 100 USD and you attempt to pay 100 USD, the transaction may fail due to insufficient available funds for transaction fees.
For details on transaction fees, see: RedotPay Card Limitations & Fees.
3. Verify Card Payment Currency
Ensure the fiat currency used for the transaction is enabled for payments on your card.
Path: RedotPay app > Card > Settings > Security Settings > Set Transaction Currencies
4. Check Card Limits
Ensure the transaction amount is within your card's single transaction and daily limits.
Path: RedotPay app > Card > Limit
5. Transactions with merchants that support RedotPay cards are subject to the specific rules of the merchants.