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How Do I Cancel a Subscription With a Merchant?

Updated yesterday

To cancel a subscription, you need to do it directly with the merchant.

  • Log in to your account on the merchant’s website or app, then go to their billing/subscription settings and cancel the subscription there.​

  • If you can’t find the option, contact the merchant’s customer service and ask them to cancel the subscription.​

RedotPay can’t cancel subscriptions for you, because the recurring payments are part of an agreement between you and the merchant.

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