Managing Your Transactions
Card payments, ATM & refunds
43 articles
How to set the card limit?
How do I modify the payment currency setting for my card? What is the purpose of this setting?
How can I set the currency payment order？
Can I set 3DS verification during transactions?
Can I use a virtual card to shop online without binding a wallet to it?
How to Enable Low Balance Alert?
Why do I receive an error message when trying to make a payment on Google Play? Error code: OR-HDT-16.
What should I do if an error occurs on the RedotPay payment page?
Why am I receiving an error message when trying to make a payment on AliExpress?
I was rejected while using Redotpay cards to recharge game coins.
Why is money still deducted even though the transaction is declined？
Why is the settlement amount notified by the App different from the actual transaction amount after successful payment?
Where can the RedotPay card be used?
Does the RedotPay card support fiat currency transfers?
What is the reference standard for the exchange rate of cryptocurrency to the US dollar during transactions?
I found that money has been deducted from my account, but I haven't made any transactions.
Why is the deducted amount higher than the actual purchase amount?
Can I Withdraw Cash from an ATM, and Are There Any Extra Fees?
Why does my RedotPay account show a zero balance at the ATM even though I have funds?
When the ATM cash withdrawal fails but the account balance is deducted, what should I do?
If the ATM cannot dispense cash, what should I do?
I inserted my card into the ATM, but it got stuck inside the machine. What should I do?
How to convert crypto to fiat for ATM withdrawals?
What steps can I take to avoid payment rejections?
What does the transaction status display as Declined mean?
Why was my contactless payment declined?
My transaction was declined by the merchant, but there is no transaction record in the RedotPay app. What should I do?
What should I do if I fail to make a payment or make a transaction on a website (not RedotPay)?