A reversed transaction means that the transaction was not successfully completed and has been voided. In such cases, the order status may change from "Authorized" to "Reversal", typically within 1~2 days. Since the transaction was not fully processed, the authorized amount is returned, and your balance remains unchanged.
In the RedotPay app, the transaction status will update to "Reversal", and the amount will display as "0".
Reversed transactions will not generate a new record in the app. Instead, you can find the original transaction in the same-day transaction history, where the deducted amount will show as "0".
Check your transaction status in: RedotPay app > Home > Transaction History
2. If the merchant settles for an amount lower than the originally authorized amount, the system will automatically reverse the excess authorization and return the difference.
Please note that whether the reversal is full or partial, the refund will only be processed after the final transaction settlement is completed.