Fiat transactions—such as bank transfers, credit card payments, or e-wallet use—are common targets for scammers. Please review the tips below to keep your funds safe.
1. Use Only Official Channels
Make fiat deposits and withdrawals only through channels listed on the RedotPay website or App.
Never transfer funds to personal accounts or third-party platforms like PayPal, Venmo, or unofficial wallets.
2. Verify Recipient Details
Before any transfer, ensure the bank or payment account details match the ones officially provided by RedotPay.
If in doubt, contact RedotPay Support before proceeding.
3. Beware of High-Reward Promises
RedotPay never asks for fiat deposits in exchange for rewards or account upgrades.
Example: You receive an email claiming that depositing 10,000 HKD will earn a 20% bonus. After transferring, your account gets frozen and the funds are lost.
Always verify any “reward offer” through the official Benefits Center or contact support.
4. Enable Two-Factor Authentication (2FA)
Protect your account by enabling 2FA (Google Authenticator or SMS).
This helps prevent unauthorized withdrawals even if your password is compromised.
5. Monitor Your Transaction History
Log in regularly to review both fiat and crypto activity in your account.
If you spot anything suspicious, contact support immediately and freeze your account if necessary.
⚠️ Reminder: All RedotPay promotions are announced through the Announcement Center, and rewards are claimed via the Benefits Center. RedotPay will never ask for upfront fiat transfers to unlock benefits.
Need help? Visit the Support section in the RedotPay App or website.