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Why can’t I use my card at a specific merchant?

Updated this week

RedotPay issues Visa cards, but there are several reasons why a merchant might not accept your card:

  • The merchant may not support Visa payments.

  • Some payment channels might block Visa transactions for security reasons.

  • RedotPay may restrict certain transactions to protect your account.

What you can do:

  • Check if the merchant accepts Visa cards.

  • Contact RedotPay customer support to confirm if there are any restrictions on your account.

  • Try linking your RedotPay card to third-party digital wallet services to complete your payment.

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