If we’ve asked you to resubmit your login verification documents, please provide both ID photos and a new video selfie that meet the requirements below.
1. Take photos of your ID
Use your own ID—the same document you used to verify your account when you opened it.
Take photos of the front and back.
Make sure all information on both sides is fully visible and easy to read.
2. Record a video selfie
Hold your ID next to your face, with the photo side facing the camera.
Make sure your face and the information on your ID are clearly visible.
Read the statement below aloud in English, exactly as written. Don’t skip any words.
Silent videos and written text in place of speech won’t be accepted.
Statement to read aloud
Replace [Your Full Name] with your full legal name and [Current Date] with the date you record the video.
My name is [Your Full Name], today is [Current Date]. I am recording this video for RedotPay to securely verify my account. I confirm that I am completing this myself and take full responsibility for this action.
3. Resubmit your documents
Check that your ID photos and video meet all the requirements above, then resubmit both.