Can I top up my existing eSIM?
Yes, if your eSIM supports top-ups. Go to [eSIM] - [Order], select your eSIM, and tap [Top up] to view available plans. If you don’t see a top up option, you’ll need to buy a new eSIM when you need more data.
How do I top up my eSIM?
Open the RedotPay app and go to [eSIM]
Tap [Order] and select your installed eSIM
Then, tap [Top up] and choose a plan
Review the details and complete payment
Once your top-up is complete, you’ll see the updated plan details under your eSIM. You don’t need to reinstall it or scan a new QR code.
Why are only some plans available for top-up?
You’ll only see plans that are compatible with your existing eSIM and cover the same destination or region.
Can I switch between standard and unlimited plans?
This depends on your eSIM. The top-up screen shows the plans available for your eSIM, including any supported standard or unlimited plan options.
Why is the [Top up] button unavailable?
The [Top up] button is unavailable in either of these cases:
Your unlimited plan is still active. If you see the [Buy more data] button, wait until your plan expires to top up.
You already have a queued top-up. You can buy another once it becomes active.
When does my top-up become active?
If you top up before using all the data in your standard plan, the top-up may be queued and become active once your remaining data runs out.
Select your eSIM or go to your history to check whether your top-up is queued.
Can I have more than one queued top-up?
No. You can only have one queued top-up at a time. You’ll be able to buy another once it becomes active.
Where can I view my history?
Go to [History] to view your previous top-ups. Each one is marked as [Active], [Queued], or [Used].
What should I do if my top-up is still processing?
Top-ups usually complete within a few minutes. While yours is processing, don’t make another payment. You can check its progress under [History].
If it remains processing, contact Support and include your order ID.
Why am I seeing "We're still updating your plan. Please try again in a few minutes."?
Your eSIM details are still being updated after your eSIM was issued or topped up. This usually takes a few minutes — the message will disappear once the update is complete.
Why can’t my eSIM be topped up?
Some eSIMs don’t support top-ups, while others can only be topped up within a certain period.
If top-ups aren’t supported or the top-up period has ended, you’ll need to purchase a new eSIM.
Can I get a refund for a top-up?
Unlimited plans include a daily high-speed data allowance (for example, 2 GB per day). Once you’ve used it, you can continue using data at a reduced speed for the rest of the day. Your high-speed allowance resets each day while your plan is active.
Will my connection stop when I use my daily high-speed allowance?
No. You’ll stay connected at a reduced speed for the rest of the day, though this speed may not be suitable for streaming videos or downloading large files.
Where can I find my unlimited plan details?
Go to the details page of your installed eSIM to see how many days are left on your plan.