Which countries and regions support eSIM data?
You can view all supported countries and regions directly in the app. Tap [More] on your home screen and choose [eSIM], then browse by Country/Region to see single‑country plans, regional plans (such as Asia or Europe), and global plans. If you don’t see your destination, please check back later as coverage may expand.
What currencies and payment methods can I use?
You can pay using any currency and payment method offered at checkout. Available options depend on your region and payment provider. These are always shown before you confirm.
Are there any fees?
If there are any fees, they’ll be included in the total amount shown on the payment screen before you confirm.
How Do I Install My eSIM?
Open the RedotPay app and tap [More].
Next select [eSIM].
Search for or select your destination.
Choose a plan (data allowance and duration).
Confirm that your device supports eSIM.
Complete payment.
After payment, the app will guide you through the installation step by step.
How many plans are available and how do I choose?
The number and type of plans available depend on your destination. Most locations offer several options with different durations and data allowances. Choose the plan that best matches how long you’ll be away and how much data you expect to use.
How long is my eSIM valid?
Your eSIM’s validity period starts when it first connects to a local network at your destination — not at the time of purchase or installation.
How long does it take for my eSIM to be issued?
Your eSIM is normally issued within a few seconds to a few minutes after payment. You can check the status under [eSIM] — [Order].
How do I use my eSIM after purchase?
Once you’ve paid, you can:
Install the eSIM directly on your current device
Scan the QR code from the order details page to install it on another device.
After the eSIM is installed and you arrive at your destination:
Turn on data roaming.
Set your cellular data line to the newly installed eSIM.
Can I cancel or get a refund for my eSIM?
If your eSIM has not been installed on any device, you're eligible for a refund. Please contact our support team with your order number to request this. Once an eSIM has been installed or activated, it can no longer be cancelled or refunded.
How long does a refund take to arrive?
Refunds are usually processed instantly. In some cases, they may take up to 24–48 hours, and the arrival time depends on your payment provider.
How do I check my eSIM order history?
You can view all past orders under [eSIM] — [Order] — [History].
Why isn’t my eSIM working?
If your eSIM isn’t connecting, try these quick checks first:
Make sure your data roaming is turned on.
Make sure your mobile data is set to use the eSIM you just installed.
If it still doesn’t work, go to your order details and follow the steps under [Can’t connect to your eSIM?].