Q: Where can I find the RedotPay UID?
A: Click on "Profile" icon, you can see the account UID below the email address; it is usually a 10-digit number starting with 1.
Contacting customer service for account-related issues typically requires providing the RedotPay UID.
Q: How to add my friend’s referral ID?
A: When registering an account, click on the referral ID (optional) and enter the invitation code.
Q: I received a $5 reward after successfully registering an account. How can I use it?
A: Every newly registered account will receive a $5 reward from the platform for free.
1. The reward is valid for 30 calendar days and will expire if not used within this period.
2. The reward cannot be used to purchase cards, cannot be withdrawn, it can only be used for consumption.
3. Users can check the validity period in the APP: Wallet - USD - Reward.
Q: Why does it say "already exists" when I try to register with my email?
A: It indicates that the email already exists. It means the user has already registered a RedotPay account using that email. Please log in using the existing email address.
Q: I have registered a RedotPay account. How can I check the phone number/email bound to the account?
A: Open the RedotPay APP and click on Account - Security - Email/Mobile to view the phone number/email bound to the account. To protect the account's security, the APP only displays part of the phone number/email information.
Q: Why has my RedotPay email automatically changed to ***@privaterelay.Appleid.com?
A: When users log into RedotPay with an Apple account, the email address is hidden. Users who register with an Apple private relay email can receive emails normally, as they are forwarded to the APPle-registered email address.
Q: I have registered a RedotPay account, but I forgot the registered phone number/email and cannot log in to the account. What should I do?
A: The user needs to check the notification information for the phone number or email to confirm the corresponding registration information.