In order to enhance our customers' experience, RedotPay will make every effort to apply for chargeback for customers and reduce their losses:
Scenarios for submitting a chargeback request:
ATM withdrawal failed but funds have been deducted: If the customer attempts to withdraw cash from an ATM using a physical card of RedotPay but does not receive any cash, the funds in RedotPay account are deducted and the bank will not provide refunds.
Merchants do not refund: If the customer incurs a deduction due to fraud (such as the merchant not fulfilling the contract, not shipping, or not providing the agreed service, etc.), and the merchant will not provide refunds.
Please note:
Time limit for chargeback: Once the transaction is completed, customers need to submit a chargeback application to RedotPay within 60 days (Starting from the transaction settlement time). Exceeding this deadline, you will not be able to apply for chargeback.
Chargeback fee: The fee for each chargeback application is $50.
Submit transaction information: When applying for chargeback, customers are required to provide detailed information about the transaction. Providing specific and accurate information will enhance the chances of a successful application.
Processing time: The processing time for each request is usually 3-6 months.
Success rate: RedotPay cannot guarantee that every chargeback request will be successful.
Attention: Chargeback does not support revocation after submission, and chargeback fees are non-refundable.
Attachment (You can also contact RedotPay support team to obtain relevant documents):
Please fill in the following information related to ATM withdrawal failure:
Chargeback_request_information
1. Transaction Details:
- Transaction ID:
- Transaction date:
- Transaction amount:
- Bank name:
2. Cardholder Information:
- Cardholder registered email:
- Full name of the cardholder:
- Billing address:
3. Card Details:
- Card number (last 4 digits):
- Expiration date:
4. Dispute Reason:
- Provide a clear and detailed explanation of the reason for the dispute (e.g., unauthorized transaction, billing error, non-receipt of goods/services, etc.):
5. Supporting Documentation:
- Any evidence supporting the dispute claim (e.g., receipts, invoices, emails, shipping/tracking information, proof of cancellation, etc.):
6. Communication with Bank:
- Documentation of attempts to resolve the issue directly with the bank (e.g., emails, letters, chat logs, video, recording, etc.):
7. Statement or Transaction History:
- A copy of the card statement or transaction history showing the disputed transaction.
8. Police Report or Affidavit (if applicable):
9. Timeline of Events:
- A clear and chronological timeline of the events leading up to the dispute.
Please fill in the following information related to transactions:
Chargeback_request_information
1. Transaction Details:
- Transaction ID:
- Transaction date:
- Transaction amount:
- Merchant name:
- Description of the goods or services purchased:
2. Cardholder Information:
- Cardholder registered email:
- Full name of the cardholder:
- Billing address:
3. Card Details:
- Card number (last 4 digits):
- Expiration date:
4. Dispute Reason:
- Provide a clear and detailed explanation of the reason for the dispute (e.g., unauthorized transaction, billing error, non-receipt of goods/services, etc.):
5. Supporting Documentation:
- Any evidence supporting the dispute claim (e.g., receipts, invoices, emails, shipping/tracking information, proof of cancellation, etc.):
6. Communication with Merchant:
- Documentation of attempts to resolve the issue directly with the bank (e.g., emails, letters, chat logs, video, recording, etc.):
7. Statement or Transaction History:
- A copy of the card statement or transaction history showing the disputed transaction.
8. Police Report or Affidavit (if applicable):
9. Timeline of Events:
- A clear and chronological timeline of the events leading up to the dispute.