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Why Hasn't My Withdrawal Arrived Yet?

Your withdrawal status in the app tells you where your funds are in the process:

  1. Pending review

    Your withdrawal is undergoing a security check. This usually completes within 2 hours, but can take up to 24 hours in some cases.

  2. Wallet processing

    The security check is complete and your withdrawal is being sent on‑chain. Processing time now depends on network conditions, so it may take longer during busy periods.

  3. Completed

    RedotPay has sent your withdrawal to the blockchain. Tap the TxID in the transaction details to track it. Once it's on-chain, the time to arrive depends on the network's confirmations.

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