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What should I do if I fail to link my card on websites like Apple Pay, PayPal, Google Pay, or Facebook?
What should I do if I fail to link my card on websites like Apple Pay, PayPal, Google Pay, or Facebook?
Updated over 3 weeks ago
  • After activating the card, RedotPay will synchronize data with institutions such as PayPal/Apple Pay/Google Pay/Facebook. Some users may encounter slower synchronization, but the vast majority of users will be able to use it within 2 days (Some may need 3-5 days). If the transaction fails, please do not repeat the transaction as it may be considered a malicious transaction by Visa and the card may be frozen. Please wait for a while before attempting again.

  • Regarding Paypal and Facebook, if you're still unable to bind the card after a few days, please ensure that the name and billing information on your PayPal account match those on your RedotPay card, and try again.

  • For Apple pay, please change your Apple Store region to Hong Kong and try again.

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