Skip to main content
All CollectionsManaging Your Transaction Transactions FAQ
I found that money has been deducted from my account, but I haven't made any transactions.
I found that money has been deducted from my account, but I haven't made any transactions.
Updated over 2 weeks ago

If the settlement amount exceeds the authorized amount, the platform will make additional deductions.

If the additional deduction is not made by RedotPay but by another platform, please contact the respective transaction website to initiate a refund. Once we receive the refund from the other transaction website, we will refund the amount to you.

Did this answer your question?