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Why Is My RedotPay Card Temporarily Frozen?

For security, your card is temporarily frozen if any of these happen:

  • The wrong ATM PIN is entered 3 times within 24 hours.

  • The wrong card security code (CVV) is entered 3 times within 1 hour.

  • The wrong expiry date is entered 3 times within 1 hour.

While your card is frozen, you can't use it for online, in-store, or ATM payments.


Note: A freeze from too many CVV or expiry date attempts lifts automatically after 24 hours. After that, you can use your card as normal.

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