A transaction with the status of Cleared indicates that the transaction has been settled. If you need a refund, please contact the merchant to initiate the refund. Related ArticlesWhat should I do if I fail to make a payment or make a transaction on a website (not RedotPay)?When the ATM cash withdrawal fails but the account balance is deducted, what should I do?What does the transaction status "Reversal" mean? How can I check it?What does the transaction status display as Authorized mean?What does the transaction status display as Declined mean?